- Overall management of the building/asset to ensure both operational and financial performance.
PRE-OPENING
- Testing and commissioning
- Refine operation budget (including pre-opening budget)
- Staff recruitment and training
- Vendor/Supplier procurement and subcontracting
- Tailoring SOPs and templates (including resident handbook and fit-out guide
- Support apartment handover team
- Fitting out supervision
- Review building’s facilities, signage, traffic flows, parking arrangement
OPERATION PREPARATION
- Human resources
- Accounting/finance
- Operating procedures
- M&E takeover
- Outsourced services/sub-contractors
- Residential management application set up
- Support apartment handover to buyers
OPERATION MANAGEMENT PERIOD
- Administration and documentation
- Technical management
- Risk management and firefighting prevention
- Fitting out management
- Reporting
- Outsourced services management
- Costs and expenses optimization
- Customer care
- Residential management application
- Other added services for projecT